SUSTAINABILITY TRANSPARENCY: SCOPE FOR DIGITAL SERVICES
SUSTAINABILITY TRANSPARENCY: SCOPE FOR DIGITAL SERVICES
DOI:
https://doi.org/10.29183/2447-3073.MIX2023.v9.n3.181-199Palabras clave:
transparency, sustainability, digital services, design for sustainability, service designResumen
La transparencia para la sustentabilidad en los servicios digitales representa un desafío emergente para las organizaciones. Además del impulso tecnológico para poner en funcionamiento la infraestructura digital y los siste información, el conocimiento para ayudar a los diseñadores de servicios a abordar los desafíos de transparencia es
limitado. Se necesita una comprensión de lo que significa la transparencia de la sostenibilidad y cómo informar el alcance de su aplicación en el diseño del servicio. Se utilizó una revisión de la literatura sobre la evolución histórica y las conceptualizaciones clave para proporcionar un marco teórico. Luego, se llevó a cabo un estudio exploratorio de casos múltiples (ex-post-facto) (que representaba los diferentes contextos de la práctica) para ayudar a validar y refinar el marco. El marco proporcionado puede ayudar a comprender las implicaciones éticas, de comunicación y de creación de valor del concepto desde el encuentro de servicios digitales hasta niveles más sistémicos.
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