SUSTAINABILITY TRANSPARENCY:  SCOPE FOR DIGITAL SERVICES: TRANSPARÊNCIA PARA SUSTENTABILIDADE: ESCOPO EM SERVIÇOS DIGITAIS

Marcella Lomba Nicastro; Aguinaldo dos Santos

doi:10.29183/2447-3073.MIX2023.v9.n3.181-199

Autores

Marcella Lomba Nicastro Universidade Federal do Paraná (UFPR)
Aguinaldo dos Santos Universidade Federal do Paraná (UFPR)

DOI:

https://doi.org/10.29183/2447-3073.MIX2023.v9.n3.181-199

Palavras-chave:

transparency, sustainability, digital services, design for sustainability, service design

Resumo

Transparência para a sustentabilidade em serviços digitais representa um desafio emergente para as organizações. Além do avanço tecnológico para operacionalizar a infraestrutura digital e os sistemas de informação, o conhecimento para apoiar designers de serviço em desafios de transparência é limitado. É necessário entender o que transparência para sustentabilidade significa e como orientar o escopo de sua aplicação no design de serviço. Uma revisão da literatura sobre a evolução histórica e principais conceituações no tema foi usada para fornecer uma estrutura teórica base. Em seguida, um estudo de caso múltiplo exploratório (ex-post-facto) (representando os diferentes contextos de prática) foi realizado para ajudar a validar e refinar a estrutura. A estrutura fornecida pode auxiliar na compreensão das implicações éticas, de comunicação e de criação de valor do conceito, desde o ponto de contato digital do serviço à escopos mais sistêmicos.

Biografia do Autor

Marcella Lomba Nicastro, Universidade Federal do Paraná (UFPR)

Doutoranda, PPG-Design - UFPR

Aguinaldo dos Santos, Universidade Federal do Paraná (UFPR)

Docente, pesquisador - PPG-Design - UFPR

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TRANSPARÊNCIA PARA SUSTENTABILIDADE: ESCOPO EM SERVIÇOS DIGITAIS