v. 3 n. 1 (2018)

Artigos

• Editorial

  Glauco Garcia Martins Pereira da Silva

  01

  • PDF

• Business Excellence in Back Office Services: Argument over integration between Lean Service and Shared Services Center (CSC)

  Fabiane Flores Sum, Istefani Carísio de Paula, Renata Tilemann Facó

  02-26

  • PDF

• Customer Satisfaction, measuring the quality of service provided to customers for restaurants. Mexican Case.

  Jesús Martín Cadena-Badilla, Ramón Arturo Vega-Robles, Joaquín Vasquez Quiroga, Rafael Hernández León

  27-45

  • PDF (Español (España))

• A methodological approach for kaizen events in assembly lines

  Mateus José do Rêgo Ferreira Lima, Mauro Carozzo Todaro, Moisés dos Santos Rocha

  46-65

  • PDF (English)

• Analysis of production planning and control based on the simulation of a production process using a hybrid MRP and Kanban model

  Juliano Bianchini, Gilsiley Henrique Darú, Satie Ledoux Takeda Berger

  66-86

  • PDF

• Re-layout in a study environment to increase their capacity based on the SLP

  Steffan Macali Werner, Fernando Antônio Forcellini, Helio Aisenberg Ferenhof

  87-101

  • PDF

• Information flow mapping in the Integration of Demand Forecasting Process, Master Production Planning and Scheduling Fine Production

  João Paulo Kappaum Thiesen, Everaldo Luis Daronco, Marcelo Cortimiglia

  102-124

  • PDF

• The benefits of Industry 4.0 for companies' management

  Caroline Gobbo Sá Cavalcante, Tatiana Domingues De Almeida

  125-151

  • PDF