Troubleshooting applied to continuous improvement of showerheads

Gabriel Beltrame Derner Silva, Guilherme Linhares

Abstract


A methodology based on lean philosophy to implement of improvement projects is proposed and tried out in a company that fabricates electrical showers, aiming to increase the reliability of the product electric resistance. The model utilizes lean practices and has three basic pillars: (1) problem solving, (2) continuous improvement and (3) process quality. The model was created and later applied by a team responsible for continuous improvement of the organization. Quality tools were used to identify, prioritize, develop, implement and verify the effectiveness of the solution. The tools were Pareto diagram, brainstorming, Ishikawa diagram and the 5-Why-Method. The results show that the model can be used as a reference in structuring and planning the activities necessary to solve problems, either in continuous improvements in productive operations or in products, both in manufacturing companies of the type of product improved in the work as in manufacturing organizations of similar products, which increases the comprehensiveness of the methodology.


Keywords


Práticas Lean; Solução de Problemas; Melhoria Contínua; Qualidade no Processo; Chuveiro Elétrico

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