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Vol 6, No 2 (2021) Using SERVPERF model to assess service quality: case study in bookstores Abstract  PDF (Português (Brasil))
LILLYAN THAIS PAES BARRETO ALEXANDRE, RAÍSSA CORRÊA DE CARVALHO, Fagner José Coutinho de Melo, DEISE DE ARAÚJO BATISTA, Denise Dumke de Medeiros
 
Vol 5, No 2 (2020) Evaluation of risks using the FMEA reverse tool (RFMEA): Case study at an auto parts company Abstract  PDF (Português (Brasil))
Francisco Ignácio Giocondo Cesar, Ieda Kanahiro Makiya
 
Vol 6, No 2 (2021) A bibliometric analysis of quality in health care services Abstract  PDF (Português (Brasil))
Camila Arlotta, Edwin Benito Mitacc Meza, Rodolfo Cardoso
 
Vol 5, No 2 (2020) Application of the Lean Manufacturing principles to eliminate losses in a productive process Abstract  PDF (Português (Brasil))
Emerson Cleister Lima Muniz, Helber Bittencourt de Jesus Oliveira, Clara Cruz Neves, Victor Hugo Piancó de Oliveira, João Artur de Souza
 
Vol 3, No 1 (2018) Customer Satisfaction, measuring the quality of service provided to customers for restaurants. Mexican Case. Abstract  PDF (Español (España))
Jesús Martín Cadena-Badilla, Ramón Arturo Vega-Robles, Joaquín Vasquez Quiroga, Rafael Hernández León
 
Vol 2, No 2 (2017) Workforce satisfaction level in military organization: a case study using Fuzzy logic and artificial neural networks Abstract  PDF (Português (Brasil))
Priscila da Silva Oliveira
 
Vol 2, No 2 (2017) Application of Lean Healthcare: a case study in a general hospital Abstract  PDF (Português (Brasil))
Ana Cristina Oliveira Rodrigues, Annibal Affonso Neto
 
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