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Using SERVPERF model to assess service quality: case study in bookstores

LILLYAN THAIS PAES BARRETO ALEXANDRE, RAÍSSA CORRÊA DE CARVALHO, Fagner José Coutinho de Melo, DEISE DE ARAÚJO BATISTA, Denise Dumke de Medeiros
99-122
2021-04-21

Evaluation of risks using the FMEA reverse tool (RFMEA): Case study at an auto parts company

Francisco Ignácio Giocondo Cesar, Ieda Kanahiro Makiya
38-55
2020-04-08

Customer Satisfaction, measuring the quality of service provided to customers for restaurants. Mexican Case.

Jesús Martín Cadena-Badilla, Ramón Arturo Vega-Robles, Joaquín Vasquez Quiroga, Rafael Hernández León
27-45
2017-12-21

A bibliometric analysis of quality in health care services

Camila Arlotta, Edwin Benito Mitacc Meza, Rodolfo Cardoso
168-188
2021-04-21

Application of the Lean Manufacturing principles to eliminate losses in a productive process

Emerson Cleister Lima Muniz, Helber Bittencourt de Jesus Oliveira, Clara Cruz Neves, Victor Hugo Piancó de Oliveira, João Artur de Souza
76-108
2020-04-08

Application of Lean Healthcare: a case study in a general hospital

Ana Cristina Oliveira Rodrigues, Annibal Affonso Neto
46 - 67
2016-09-02

Workforce satisfaction level in military organization: a case study using Fuzzy logic and artificial neural networks

Priscila da Silva Oliveira
02 - 14
2016-08-17
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