Performance evaluation of business processes in services through KPIs (Key Performance Indicators)

PEDRO VIEIRA SOUZA SANTOS, Lucas di Paula Gama dos Santos

Abstract


The present study was applied in a food resale company, located in the municipality of Juazeiro-BA. The enterprise, which has been operating in the market for 13 years, continuous, satisfy customers with the marketing and distribution of food and also from high-quality services.


Keywords


Strategic Planning; Key Performance Indicators; PDCA;

Full Text:

PDF

Refbacks

  • There are currently no refbacks.


_________________________________________________________

Licença Creative Commons
This journal is licenced under a Creative Commons License. Creative Commons - Atribuição-CompartilhaIgual 4.0 Internacional.

Contact: lean@contato.ufsc.br
Tel: +554837217062

EPS - Departamento de Engenharia de Produção e Sistemas

CTC - Centro Tecnológico

UFSC - Universidade Federal de Santa Catarina

Caixa Postal 476 - Campus Universitário - Trindade