Performance evaluation of business processes in services through KPIs (Key Performance Indicators)

Authors

  • PEDRO VIEIRA SOUZA SANTOS Universidade Federal do Vale do São Francisco - UNIVASF
  • Lucas di Paula Gama dos Santos Universidade Federal do Vale do São Francisco - UNIVASF

Keywords:

Strategic Planning, Key Performance Indicators, PDCA,

Abstract

The present study was applied in a food resale company, located in the municipality of Juazeiro-BA. The enterprise, which has been operating in the market for 13 years, continuous, satisfy customers with the marketing and distribution of food and also from high-quality services.

Author Biographies

PEDRO VIEIRA SOUZA SANTOS, Universidade Federal do Vale do São Francisco - UNIVASF

Engenheiro de Produção

Lucas di Paula Gama dos Santos, Universidade Federal do Vale do São Francisco - UNIVASF

Engenheiro de Produção

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Published

2021-02-08

Issue

Vol. 6 No. 1 (2021)

Section

Artigos

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