Performance evaluation of business processes in services through KPIs (Key Performance Indicators)

PEDRO VIEIRA SOUZA SANTOS, Lucas di Paula Gama dos Santos


The present study was applied in a food resale company, located in the municipality of Juazeiro-BA. The enterprise, which has been operating in the market for 13 years, continuous, satisfy customers with the marketing and distribution of food and also from high-quality services.


Strategic Planning; Key Performance Indicators; PDCA;

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