The impact of Lean Manufacturing on employee satisfaction: a case study

Authors

  • Luciana de Oliveira Fundação Carlos Alberto Vanzolini
  • Henrique Takashi Adati Tomomitsu São Paulo University

Keywords:

Lean Manufacturing, Job satisfaction, Pyramid of Maslow, Graphic industry, Case study

Abstract

The Lean has been spreading through several areas and different niches, as in the graphic industries that have been seeking to include the practices of this system to its objectives, in order to achieve a reduction of wastes, for example. Its implementation requires a series of changes in the processes, but also requires a change in the organizational culture, which means that adequate time is needed for people to become accustomed to the day-to-day of a new method of work and to that can realize the benefits that are generated. The perception regarding employee satisfaction can be studied in order to adapt it to the new scenario and the behavior change of the people. The purpose of the survey is to verify through a case study in a medium-sized graphics industry, how Lean implementation affects employee satisfaction of the shop floor. The results show that the level of employee satisfaction increased after the implementation of the Lean according to Maslow's Pyramid of Hierarchies, where needs tend to be met by levels and with each level reached the level of satisfaction increases.

References

Alves, A. C., Dinis-Carvalho, J., & SOUSA, R. M. (2012) Lean production as promoter of thinkers to achieve companies' agility. The Learning Organization, 19(3): 219-237. https://doi.org/10.1108/09696471211219930

Bergamini, C. W. (1997) Motivação nas organizações. Editora Atlas.

Bhamu, J., & Sangwan, K. S. (2014) Lean Manufacturing: literature review and research issues. International Journal of Operations & Production Management, 34(7): 876-940. https://doi.org/10.1108/IJOPM-08-2012-0315

Hallgren, M., & Olhager, J. (2009) Lean and agile manufacturing: external and internal drivers and performance outcomes. International Journal of Operations & Production Management, 29(10): 976-999. https://doi.org/10.1108/01443570910993456

Heizer, J. H., & Render, B. (2001) Administração de operações: bens e serviços. Editora LTC.

Lliker, J. K. (2005) O modelo Toyota: 14 princípios de gestão do maior fabricante do mundo. Editora Bookman.

Marqueze, E. C., & Castro Moreno, C. R. D. (2005) Satisfação no trabalho-uma breve revisão. Revista Brasileira de Saúde Ocupacional, 30(112). http://dx.doi.org/10.1590/S0303-76572005000200007

Martins, P. G., & Laugeni, F. P. (2007) Administração da produção. Editora Saraiva.

Maslow, A. (1954) Motivation and personality. New York: Harper & Row.

More, B., & Padmanabhan, H. K. (2017) A comparative study on employees job satisfaction level using Herzberg two fator and Maslow’s need theory with reference to manufacturing industry. International Journal of Research and Innovation in Social Science, 1(1): 33-38.

Pham, M. L. (2016). Evaluating job satistaction levels. Bachelor’s thesis in Oulu University of Applied Science.

Rodríguez, D., Van Landeghem, H., Lasio, V., & Buyens, D. (2017) Determinants of job satisfaction in a lean environment. International journal of lean six sigma, 8(2): 134-152. https://doi.org/10.1108/IJLSS-01-2016-0002

Shingo, S. (1996) O sistema Toyota de produção do ponto de vista da engenharia industrial. Editora Bookman.

Thiagaraj, D., & Thangaswamy, A. (2017). Theoretical concept of job satisfaction–a study. International Journal of Research-Granthaalayah, 5(6), 464-470.

Woomack, J., Jones, D., & Roos, D. (1992). A Máquina que Mudou o Mundo. Editora Campus.

Published

2020-01-07

Issue

Section

Artigos