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Vol 4, No 3 (2019) BPM as a tool for analysis and redesign of High Complexity Procedures authorization process in health plans companies Abstract  PDF
André Henrique Da Cunha, Fernando Antônio Forcellini
 
Vol 4, No 3 (2019) Proposal for an approach of processes analysis in a Higher Education Institution by means of BPM and Lean integration Abstract  PDF (Português (Brasil))
Ricardo Niederauer Severo, Josué Vitor de Medeiros, André Morais Gurgel
 
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